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Effective Date: September 19, 2025

At Broken Vessels, we take pride in the quality and care of our products. Because each item is produced in limited runs, we keep a strict returns and refunds policy. Please read the following carefully before placing your order.

1. Change of Mind

We do not accept returns or refunds for change of mind, incorrect style choice, or buyer’s remorse. Please review our size guide and product descriptions carefully before purchasing.

2. Exchanges for Wrong Size

We are happy to offer an exchange if you ordered the wrong size, provided:

• You contact us within 7 days of receiving your product.
• The item is unworn, unwashed, with all original tags and packaging intact.
• You cover the cost of return shipping and a handling fee for sending out the replacement item.

Exchanges are subject to stock availability. If the requested size is unavailable, we may issue store credit instead.

If you contact us immediately after placing an order with the incorrect size, we will rectify your order and send you the proper size instead.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with your order details and photos. We will review your case and, if approved, arrange for a replacement, repair, or refund at no cost to you.

4. Special Cases

We understand unique situations may arise. If you believe your case warrants an exception, please contact us at admin@brokenvessels.com.au and our team will work with you to find a fair resolution.

5. Return Process

To request a return or exchange, please follow these steps:

1. Contact us first – Email admin@brokenvessels.com.au with your order number, reason for return/exchange, and photos (if applicable).
2. Wait for approval – Do not ship your item back until you have received confirmation from us. Unauthorized returns may not be accepted.
3. Prepare your item – Ensure the product is in its original condition with tags and packaging intact.
4. Ship with tracking – Once approved, you will receive return shipping instructions. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
5. Processing – Once we receive and inspect your return, we will process your exchange, refund, or store credit as applicable.

6. Refunds

Full money refunds are only issued for approved cases (such as faulty or incorrect items). When approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.