Shipping

Effective Date: September 19, 2025

At Broken Vessels, we aim to deliver your order quickly and securely. Please read the following shipping information before placing your order.

 

1. Order Processing

  • Orders are processed within 2–4 business days after payment has been received.
  • During product launches, sales, or busy periods, processing times may take longer.
  • You will receive a confirmation email once your order has been dispatched.

 

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and chosen delivery option.
  • Standard delivery times are 3–7 business days within Australia, 14–28 business days for international orders.
  • Delivery times are estimates only and may vary due to carrier delays, customs, or circumstances beyond our control.

 

3. Tracking Your Order

  • All orders include tracking where available. You will receive tracking details via email once your order has shipped.
  • Please allow up to 48 hours for tracking information to update.

 

4. International Shipping

  • We currently ship to selected international destinations. Shipping rates and delivery times vary depending on your location.
  • International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

 

5. Pre-Orders

For pre-order items, please note that shipping times may differ from regular orders. Estimated shipping windows will be provided on the product page. Orders containing pre-order items will ship when all items are available unless stated otherwise.

 

6. Delays & Lost Packages

  • Broken Vessels is not responsible for delays caused by the carrier, customs, or incorrect shipping details provided by the customer.
  • If your order is delayed, lost, or shows as delivered but you did not receive it, please contact the carrier first using your tracking number. If you need further assistance, contact us at admin@brokenvessels.com.au.

 

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist you.

 

8. Contact Us

For any shipping-related questions, please contact us at: admin@brokenvessels.com.au